Questions people ask
Short answers for you both. If yours isn’t here, ask us.
Is it confidential?
Yes. What you say in mediation stays in the room. There are a few plain limits, such as a serious risk to someone’s safety, and we explain them at the start. What we can share depends on where you live, and we’ll tell you what applies.
What if the other person won’t come?
Nobody can be made to take part. We can offer the other person a call of their own, with no pressure. If the answer is still no, we can talk with you about what else might help.
Can we do it online?
Yes. Video sessions follow the same steps as meeting in person. You each need a quiet space and a decent connection.
How long does it take?
Most people finish within three to ten weeks, depending on what you’re working through. You set the pace, and we can pause if you need a break.
Do we need lawyers?
You don’t need one to take part. We don’t give legal advice, so you may want independent advice before you make anything formal. We can suggest when that’s worth doing.
What if we can’t agree?
That’s allowed. Some people agree on part and leave the rest for later. You’re free to stop whenever you choose.
Can we bring a support person?
Often, yes. A friend or relative can come for comfort, and we agree this with you both beforehand so that neither of you feels outnumbered.
Is mediation right if there’s a safety concern?
Not always. If either of you feels unsafe, please tell us first. Where safety is a concern, we talk about other options before anything else, and we might suggest a different route.
How much does it cost, and who pays?
The first call is free. Each of you pays your share unless you both agree otherwise, and reduced fees may be possible, so please ask.
What happens to the summary?
It’s written for the two of you and goes only to you. It’s a record of what you decided, not a legal document, and you decide what to do with it.
Still wondering about something?
Ask us. A first call is 20 minutes and free.